A survey from Eagle Hill Consulting found 64% of U.S. workers believe that employee experience directly impacts their ability to serve customers. Yet, just 38% say that their organization places a great deal of importance on employee experience and satisfaction. Likewise, 55% of employees say their organization has taken actions to improve customer experience, but only 25% say actions were taken to improve the employee experience.

A majority of the more than 1,000 respondents agree that their feelings about their day-to-day work experience — negative or positive — impact their productivity (70%) and their ability to do meaningful work (69%). When asked about the factors employees valued most, 41% rated work-life balance, followed by purposeful work (32%) and productive work (30%). Only 12% of respondents ranked authentic relationships with team members and team collaboration, though 19% said having to do the work of underperforming colleagues is their top source of frustration at work.

IN a survey from Headspace, a mental health and wellness platform, 39% of employees say work stress bleeds into their home life and vice versa, and 84% want their mental health benefits to extend to their dependents. During the pandemic, 1 in 7 U.S. teens have been struggling with their mental health and aren’t receiving any kind of treatment or help, according to Headspace.

FIFTY-TWO percent of 617 employers surveyed by insurance and investment group, The Hartford, said they are experiencing workplace issues due to “substance misuse and addiction.” Thirty-one percent of employers said the strain on employee mental health is having a significant or severe financial impact on their company, which is a 10-point increase from a March 2020 survey.

RESEARCH from The Hartford shows mental health issues are among the top five reasons for short-term disability claims. Of the more than 1,000 workers also surveyed, 72% said they are not seeking help because of the stigma associated with mental illness. While 80% of employers say their company has been more accepting of mental health challenges in the past year, only 59% of workers agree.